Terms & Conditions
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the data protection act 1998). We collect information about you for 2 reasons: Firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing e-mail from us or from another trade in the future. All you have to do is e-mail us on firstname.lastname@example.org and we will immediately remove you from our database. The type of information we will collect about you includes
* Your Name
* Your Address
* Your Telephone Number
*Your e-mail Address
* Credit Card/Debit Card Details
*We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should e-mail us.
Prices & Payments
No hidden charges here!! All prices when added to your shopping cart include VAT @20%. Delivery is FREE of charge to the U.K mainland only (Excludes some Scottish Postcodes). (Larger items such as Ride on Tractors etc would incur an additional charge for delivery to some Scottish postcodes, we would advise of costs before we process your order) You have the option to purchase online through our secure server, or we will be happy to take your order over the phone on 01954-204466. The goods will remain the property of Swavesey Lawnmower Services T/A Newlawnmower.co.uk until payment has been received in full.
Security & Peace of Mind
All online orders placed with us are processed through a secure server (SSL). This secure server encrypts all information disclosed to us before it is transferred from your pc. This ensures that your details are not accessible by any third parties. We take the subject of fraud very seriously and adhere strictly to the code of practice as set down in the UK Data Protection Acts of 1984 & 1998. We do not keep records of your details that would be accessible by other parties online and we will not contact you unless your permission is given.
How safe is it on the internet?
"The Consumers Association makes it clear that giving credit cards over the internet is as safe as doing so on the phone" (Financial Times 22/09/00)
"The dangers of e-commerce have been exaggerated. Stepping into the huge chasm of cyberspace does take a little getting used to, but in reality you take as big a risk handing your credit card to a waiter as you do when you enter the details into a website" ( The Guardian 14/1/99)
Delivery is FREE of charge to the U.K mainland only ( Excludes some Scottish Postcodes). ( Larger items such as ride on Tractors etc would incur an additional charge for delivery to some Scottish postcodes), we would advise of costs before we process your order. We endeavour to deliver within 2-5 days. In the unlikely event of there being a delay we will contact you either by e-mail or by telephone on your contact number. As the delivery is normally between 9.00am and 5.00pm weekdays, it maybe more suitable to supply us with your work address for delivery, as the carrier will require a valid signature on delivery. *Please note that whilst we try to ensure deliveries & collection run as smooth as possible, we cannot be held responsible for non delivery or collection of items on a particular day from a residential address.
Returns / Problems / Cooling Off Period
You must report any shortages/breakages within 24 hrs. This is so we can claim back costs via the relevant carrier. You have the option to return any product within 7 days of purchase. All you have to do is contact our customer care department. You can e-mail us or telephone us on 01954-204466 or fax us on 01954 204466. We will arrange to collect the machine. In some instances you may be responsible to pay carriage charge. Please ensure that the machine is returned UNUSED in its original packaging.
If you encounter any problems or require any advice regarding your new purchase, please contact us by e-mail or telephone 01954-204466 (Lines are open 9.00am-5.00pm Mon-Fri (9.00am-1pm Sat.)
All calls to 01954-204466 are charged at local rate
After Sales Service
Newlawnmower.co.uk only supply brand named products. These companies have a extensive network of After Sales Service Centre's ensuring that you the customer will receive prompt and efficient service in the unlikely event of any problems with your machine. All our products are covered by a full manufacturer's warranty. If you have any difficulty in locating your nearest After Sales Service Centre please contact us on our Customer Care Telephone numbers or e-mail us and we will help.
All logos graphics, text and contents of this website are the copyright of Swavesey Lawnmower Services Ltd T/A newlawnmower.co.uk. Permission is granted to electronically copy and print portions of this site for the purpose of placing orders with Swavesey Lawnmower Services Ltd T/A newlawnmower.co.uk. Any other use of information on this site without the written permission is strictly forbidden.
Availability / Refunds
Whilst we endeavour to hold sufficient stock to meet all our orders. We cannot be held responsible or offer any compensation for any disappointment endured if we fail to meet our designated delivery time. All orders are subject to availability. If we are unable to deliver within our specified time we will contact you to inform you. We will try to arrange an alternative time that is suitable to you. If this is not acceptable, you have the option to cancel your order, and receive a full refund.
We are a family business with 27 years experience in the horticultural trade. We are very well qualified to offer you the consumer the best products that are available today. Our massive buying power and intimate knowledge of these products allows us to offer you unbeatable deals.Our prouducts are chosen for there quality, reliability and price. We are deeply committed to give you the best possible service at all times.
Our policy of continually updating products could mean that certain details held within this site maybe changed without prior notice. All specifications and images are true to the best of our knowledge. We cannot be responsible for any errors. All dimensions are approximate.
These terms and conditions do not affect your statutory rights as a consumer.
Swavesey Lawnmower Services T/A Newlawnmower.co.uk all rights reserved read our terms and conditions.